While visiting family for the holidays, we tried to install a wireless Internet card on a laptop. As is common these days, there were no detailed instructions. The booklet said to start the setup program and follow the wizard instructions. Since the second screen wouldn't appear, we didn't have much choice other than to call customer service.

After explaining the problem to the person who filters the calls, I waited for a good half hour to talk to the technical person, located in Bombay, India. Within about 10 minutes he had talked me through the problem. Later that night I mentioned to my nephew that we were using a wireless card on the laptop. I laughed when he said that he had heard it was so difficult to install that he was leery of buying one.
posted by Bruce Wright at 10:53 PM #